Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. We accept all major credit cards and secure payment methods.

Can I modify or cancel my order?

You can modify or cancel your order within 1 hour of placing it. Please contact us immediately if you need to make changes.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 3-7 business days within Canada. Express shipping options are available at checkout.

Do you ship internationally?

Currently, we ship within Canada. International shipping options may be available in the future.

Products & Quality

Are your products covered by warranty?

Yes, all our products come with a manufacturer's warranty. Warranty periods vary by product - please check individual product pages for details.

How do I care for my products?

Care instructions are included with each product. Generally, we recommend following the manufacturer's guidelines for optimal longevity.

Customer Service

How can I contact customer service?

You can reach our customer service team through our contact form, email, or phone. We typically respond within 24 hours.

What if I'm not satisfied with my purchase?

We want you to be completely satisfied! Please see our return policy for details on returns and exchanges.