Policies & Returns

Return & Exchange Policy

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. Items must be in original condition, unused, and in original packaging to be eligible for return.

How to Return an Item

1. Contact our customer service team to initiate a return
2. We'll provide you with a return authorization and shipping label
3. Package the item securely in its original packaging
4. Ship the item back using the provided label

Refunds & Processing

Refunds are processed within 5-10 business days after we receive your returned item. Refunds will be issued to the original payment method.

Exchanges

We're happy to exchange items for a different size or color, subject to availability. Contact us to arrange an exchange.

Shipping Policy

Processing Time

Orders are typically processed within 1-2 business days. You'll receive a tracking number once your order ships.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Privacy Policy

Information Collection

We collect information necessary to process your orders and provide customer service. Your privacy is important to us, and we never sell your personal information.

Data Security

We use industry-standard security measures to protect your personal and payment information.

Terms of Service

Product Information

We strive to provide accurate product descriptions and images. Colors may vary slightly due to monitor settings.

Pricing

All prices are in Canadian dollars and include applicable taxes where required.

Last updated: September 2024